Meadowmere Resort

Construction near our Ogunquit hotel: How to Plan for Good Customer Service

Rt1logoAs our fellow hoteliers at Opus Hotel wrote, a hotel cannot simply play dumb and say “what construction?” to guests when it is obvious that a major undertaking is going on. A hotel has an expectation of comfort and for the construction in Ogunquit, it was important to plan for good customer service at our hotel. We fully expect the beautification of Ogunquit to be a challenge to manage –However through proactive communication and planning, we know that this construction activity will be a chance for our hotel’s customer service to shine.

Unlike Opus Hotel, our Ogunquit hotel does not run the risk of sending guests fleeing to competitors – everyone in Ogunquit is in the same boat. However, there are serious concerns that many guests might simply skip their annual – and in some cases monthly – visit to us. But the only option is to be upfront with our customers, knowing that they would never believe we were caught off guard. And really, with a major construction project, who is going to believe that over the course of months? Maybe a hotel can pull off the deer in the head lights for the first week, but once the jack hammers and trucks are rolling, no guest is going to be fooled. Management only has so much wiggle room to feign shock, as though a multi-million dollar town wide investment just popped up overnight.

Often complaints are handled in the only way hotels know how: with discounting/freebies. If the guest is mildly irritated, he or she might get an apology and a head nod. Clearly ticked off? Maybe 10% off last night’s room charge. Having a temper tantrum in the lobby? An escort off property by management or worse, the Ogunquit PD.

Well, our friends at Opus inspired us to think about long- and short-term interests. Rather than approach the Ogunquit Beautification construction like an unspeakable secret, we would embrace the challenge and communicate with guests. To be honest, this seems a little terrifying. What if guests assume that construction is only near the Meadowmere and book at other hotels?

But the alternative to telling the truth seems even more terrifying. There really isn’t a way to maintain guest satisfaction with dump trucks, paving, bridge repairs and more all about town unless one is fair and upfront.  We decided to take the (only slightly) less scary route of telling guests in advance. Several times. And maintaining that communication throughout the project.  If our motto is family serving family, well, it just made sense.

Yes, we are giving prospective guests and visitors a reason to stay elsewhere. Our hotel will not necessarily be a part of the construction site for very long, and there will even be a suspension of majorly intrusive activity from end of June til Labor Day. Why potentially upset all guests when perhaps none would be disturbed?

Because we feel to avoid the issue is to not respect our guests. Many might arrive and try to suffer in silence – only to never return not only to our Ogunquit hotel, but to the town.

In following the Opus experience, hotel guests are more understanding—and surprisingly accepting—when communication is proactive and sincere. We want to avoid the unpleasant surprise of construction. So our hotel is communicating the following steps:

  • Telling the guest about the construction activity at the time of reservation
  • Placing a notice and helpful directions on our website and in confirmation letters
  • Providing additional detail on where to find updates and alternative directions in a separate letter
  • Keeping guests informed by placing information in guestrooms
  • Inviting guests to contact the front desk if they have concerns

And finally, as the General Manager at Opus said, do everything possible to address concerns—including, if necessary, letting the business walk. In the long run, the hotel will be better off. With larger construction projects we won’t be able to please everyone and sometimes all that can be done is to offer sincere apologies. We know that despite our best efforts, guests may fall through the cracks. We hope that our earnest efforts to be transparent will be rewarded with honest understanding.

We know that communicating such an important project in advance of a vacation can help guests better prepare.  Along with the Ogunquit Chamber, Town of Ogunquit, residents and business owners, we have worked diligently to help our village remain open for business. All we can do is kindly ask for patience and understanding.

Our hotel rolled up its sleeves, mapped out a plan, did our homework to find best practices and we invite you to be our guest and enjoy this adventure together. And hope you will support our local businesses and the Meadowmere Resort during the beautification of Ogunquit.

To learn more about Ogunquit's Project on Facebook: Facebook/OgunquitProject



October 12, 2015

Best Fall Recipes from our Ogunquit Hotel : Caramel Apple Pie and Donuts

Favorite Fall Treats from Ogunquit
Favorite Fall Treats from Ogunquit

At the Meadowmere Resort October is a month we look forward to all year.  Decorations cover the town and our Ogunquit hotel throughout the month, the smell of homemade apple cider fills the lobby and the journey along the back roads gives new meaning to “beautiful place by the sea”.  The tradition of Apple Picking brings families and couples, locals and visitors together at a number of Maine Farms and Orchards.  It’s the simple things that make up a great life like a day of picking apples surrounded by the unrivaled foliage of New England in the company of good friends and family.

As you escape to the Meadowmere resort Maine this year and continue the tradition of apple picking we know you will leave with more than just a bag full of apples.  A heart full of memories collected in the natural beauty of the most beautiful place by the sea and the surrounding forests full of fall color.  Upon returning home we hope you share those memories with more friends and loved ones which is why we’ve complied our Top Two Favorite Fall Treats from Ogunquit for you to enjoy and share.

#1 Apple Cider Doughnuts

There’s nothing like waking up in the morning and mixing up a batch of homemade Apple Cider Doughnuts to share with friends over a hot cup of coffee on a cool fall day.

What you’ll need:

    1 Cup Maine Apple Cider

    ½ Cup Fresh Maine Apple Grated & Peeled

    2 Tablespoons Sugar

    1 Egg

    ¼ Teaspoon Nutmeg

    ¼ Teaspoon Vanilla

    2 Cups dry Pancake Mix

    Cinnamon Sugar


    Simmer Maine Apple Cider until reduced to ¼ cup, let cool.  

    Mix in the grated Fresh Maine Grated Apples with Sugar, Egg, Nutmeg, Vanilla and Pancake Mix

    Roll the batter into 1 inch balls and deep-fry in 375 degree oil

    Drain on a paper towel then roll in cinnamon sugar

#2 Caramel Apple Pie

Nothing says fall like a homemade Maine Apple Pie after a long day!

What you’ll need for the caramel:

                1 Cup Sugar

                ¼  Cup Water

                4 Tablespoons unsalted butter

                ¼ Cup Heavy Cream

                ¼ Teaspoon coarse salt

What you’ll need for the Maine Apple Pie:

                3 Pounds Fresh Maine Apples peeled, cored and cut into ½ inch slices

                ½ Cup Sugar

                2 Tablespoons lemon juice

                ¾ Teaspoon coarse salt

                Pie Crust (homemade recipe)  

                ¼ Cup All Purpose Flour

                1 Large egg, beaten


                For the caramel mix water and sugar in a medium saucepan, bring to a boil, stirring regularly until sugar dissolves.  Continue cooking, stirring periodically until it’s a deep golden brown.  Remove from heat and stir in butter, heavy cream and salt.  Let mixture cool.

                For the pie combine apples, sugar, lemon juice, flour and salt in a large bowl.  Add ¾ cup of the caramel mixture and toss to combine.  Follow the instructions for the pie crust and pour the filling into the pie crust.  Roll the remaining pie crust on a lightly floured surface and cut into 16 ½ inch wide strips.  Lay the strips across the pie weaving a lattice pattern, brush with egg and place the pie in the freezer for 20 minutes.  Preheat oven to 375 degrees with the rack in the center of the oven and tin foil on the lower rack for easy clean up. 

                Bake the pie in the oven until crust is golden brown and juices are bubbling the center.  About 1 hours and 20 minutes allow it to cool completely on a wire rack for above 4 hours and enjoy!


October 08, 2015

Columbus Day Celebration in Ogunquit ; Hotel Packages, Shopping and Fall Fun in Maine

Ogunquit Abenaki Indian
Ogunquit Abenaki Indian

Columbus Day is a day to celebrate the discovery of the “New World” in some regions it is known as Indigenous People’s Day, Native American Day and Day of the Race honoring the many different cultural backgrounds of the Americas.  Guests visit the Meadowmere Resort for a final summer escape during the long weekend, a time to capture moments in a quaint village that pays tribute to the Indigenous tribes that deemed the area “Ogunquit , in the Abenaki language “Most Beautiful Place by the Sea” .  

The staff at our Ogunquit hotel is here every holiday to ensure your holiday vacation is special and an experience to remember.  Here are a few of their stories from just this week:

Hannah was assisting a returning guest who had difficulty making a phone call, she offered to call for the guest and once she got through to the other line transferred the call to the guests room.

Bryanna was cleaning a guest room when she noticed one of the bath towels laid out inside the tub, she went to laundry to retrieve a non-slip bath mat and placed it in the clean tub.  Later in the day the guest found Bryanna in the hallway and thanked her.  




October 01, 2015

October in Maine : Fall Celebrations in Ogunquit at the Meadowmere

Scarecrow at Meadowmere
Scarecrow at Meadowmere

October is a favorite month for many visitors to our hotel in Ogunquit.  With our quaint little village fully decorated for fall and tons of fun festivities the buzz is out - Ogunquit is where you need to be in October.  At the Meadowmere Resort Ogunquit the scarecrow is an attraction in itself every year visitors stop by to snap selfies and share the enjoyable displays of autumn in Maine.  Maine is full of fall fun all month long with Freeports Fall Festival and the Fryeburg Fair starting off early October followed by Kennebunkports Harvest Fest and York Harvestfest mid month.  The annual OgunquitFest begins Columbus Day Weekend as locals and visitors alike set off to find and vote on their favorite Scarecrow in town.  The real fun kicks off October 22-25 with a Maine Horror Film Fest in Ogunquit’s Historic Theatre, Ghostly Tours, Autumn Bazaar, High Heel Dash and new this year the Waiter Races!

Don’t miss out head to Maine this October!  At our hotel in Ogunquit Maine we strive to ensure our guests have a great time making memories in Maine!  Here are a few stories from our staff from just this week:

One of our guests had broken her favorite sandal and was so disappointed.  She let Matt at the front desk know to her surprise he offered to fix it and had it back to her in no time.

Hannah had stepped away from the front desk to refill the flavored water in the lobby when she noticed a guest in a wheel chair leaving his room.  She offered to shut the room door for the guest so he didn’t have to turn around. 

September 28, 2015

Celebrate Labor Day in Ogunquit, Maine : Great service for a great weekend


Labor Day In Ogunquit
Labor Day In Ogunquit

Things sure have changed since the first Labor Day Celebration in 1882 and yet over 130 years later our country still honors the American workers with their own day.  The back bone of the United States of America is undoubtedly each one of you who chooses to get up each morning and head to work.  From the school teacher to the politian, janitor to the engineer and all those jobs out there coming together to create the home of the Free. 

At our hotel in Ogunquit we honor American workers every day of the year – after all you’ve earned a vacation that is one to remember.  We’re here year round ensuring your break from work is relaxing and enjoyable with our friendly team here to assist however we can!  Here are a few stories from our staff from just this week:

Hannah at the front desk noticed a return guest was joining us for an Anniversary Celebration!  She placed a box of Homemade Harbor Candies in the room along with a personalized note wishing them a Happy Anniversary in their room.

Ethan was hard at work by the game room at our hotel in Ogunquit Maine while one of our guests was playing the claw game.  The little girl won but the prize got stuck in the machine, Ethan put together a gift of toys for her to enjoy while we waited for the game to be repaired.

September 25, 2015

Meeting Planner Tips for Fall: The Early Bird Sees the Foliage in Maine

Plan you fall meeting early

We all know that the early bird gets the worm. It’s a time worn phrase. But the other thing that early birds get are prime dates for their Fall meetings. With festivals, weddings, bus tours, leaf peepers and more , meeting planners that have their eye on that ever important Q3/Q4 meeting make the call for space early. Sometimes a whole year. It’s not that they need that much time to plan every detail of their Fall meeting – It’s that they know how hard October dates can be to get!

So as the seasons turn at our Ogunquit hotel, we thought to share a few meeting planner tips for fall.

Top Tips for Planning Your Fall Meeting in Maine:

  • Issue your RFP earlier than ever. Why? Because inventory for meetings is getting competitive. Really. As this article on successful meetings mentions, some planners are find over 50 hotels turning down bids because they don’t have the space. And if FIFTY hotels in one market decline to propose, you are moving your whole meeting out of town. That can mean extra travel costs, time and more.
  • Incorporate Local Farm to Table Food. Road weary sales warriors and executives know fast food and fast causal from flight delays and late arrivals. An easy way to green your meeting and make those frequent fliers feel a little healthier is to plan your menu local. While most meeting venues have gotten the memo on why this matters, as this article on meeting trends notes, be sure to ask to be sure your pick is on board. At the Meadowmere, Jonathan’s has its own farm, a connection to other local farms and custom options for everything from cheese to beer. And don’t associate local with pricey. It can actually be cost beneficial to work with in season food and gives you a great back story to meals.
  • Zachs
    Fun Team building with a fall corn maze
    Get spooky and ooky with your team building. Well, maybe save the Addams Family attire for the formal dinner, but you can guess where we are going with this. Fall means pumpkins, hayrides and delightful decorations in New England. At our Ogunquit in hotel, you will find over 300 corn stalks, 300 pumpkins and gourds and hundreds of mums – all sources from local farmers. Which means that there are local farms to incorporate activities such as flash light tag at Zach’s Corn Maze. Or a find the scarecrow scavenger hunt. It’s like chocolate covered vegetables, but better – fun and skill building!
  • Get value, Be flexible. Demand for space may be sky high and one might be under pressure to provide activities as colorful as our Maine Fall foliage – but the budget is the budget as our friends at Successful Meetings mentions. At the Meadowmere, a little flexibility in dates or timing can make a big difference in maximizing your dollars. Late October midweek dates in Ogunquit can often mean a complimentary morning meal. Or shifting a dinner by an hour can open up time for your participants to catch up on email and reduce room expenses. One group saw this opportunity, shifted a week later and saved thousands. Just ask us about finding these value dates and options for you at our Maine hotel.

And the best reason our event sales team has for planning a fall meeting: Foliage! After all that early planning and great local food, you get to enjoy the view!

To get your Maine meeting planning started, visit our plan a meeting in Maine website

September 21, 2015

Ogunquit Maine Lighthouse Challenge : The Best Lighthouses in Southern Maine

Maine Lighthouse
Maine Lighthouse

A trip to the coast of Maine would not be complete without a visit to one of our historic lighthouses.  Southern Maine is home to a few of our favorites and we’re curious to see if you can guess which ones they are.  Can you name these three lighthouses?

#1 This Maine lighthouse was built on an island and first lit July 1, 1879.  Its signal can range up to 13 nautical miles in clear weather and it’s one of the most photographed and visited lighthouses in all of American. Voyager II was sent to space with a picture of this stunning Maine lighthouse.

#2 In 1948 this small Maine lighthouse was built to hide a water treatment pump.  Today it’s seen by thousands of visitors a year as they stroll along Maine’s rocky coast to enjoy the breathtaking views.  With four webcams attached you can enjoy the views from this small lighthouse at home all year long.

#3 Commissioned by George Washington this Maine lighthouse holds plenty of history; it was first lit January 10, 1791 and is the states oldest Lighthouse.  Set adjacent what was formerly known as Fort Preble - a tremendous military asset protecting Maine’s largest city during World War II.

At our hotel in Ogunquit Maine we’re lighting the way for your perfect vacation!  Our staff is eager to help and ensure your stay is one to remember, here are a few of their stories:

Michelle was at the front desk one morning when a guest came down looking for her mother.  Michelle offered to call the guests room from the front desk so the two could talk.  Come to find out she was just looking to wish her a happy birthday.  Michelle had a happy birthday card and a box of chocolates sent to the guests room during housekeeping service as a thank you for sharing her special day at our Ogunquit hotel

Crystal was filling the vending machine when a boy came up and asked how much a candy bar cost.  She told him and he said he would be back as he needed one more quarter.  She pulled a quarter out of her pocket so he could enjoy a treat.

September 18, 2015

Top Three Fairs for Families in Maine this September

Family Fairs in Maine
Family Fairs in Maine

The state of Maine encompasses the highest number of working farms in all of New England - and that  count that continues to grow, despite the decline of farms overall throughout the country.  These centuries-old traditions are showcased annually at the county fairs - events that show case a way of life and bring together communities and families.  Thousands of people flock to their favorite county fairs to observe the farm animals, show off their skills in contests, enjoy the rides and get their fill of fair foods.  Who does want more fried dough? Yum!

With over 8,000 farms and 26 Agricultural fairs each year make your Maine family vacation one of tradition as you head to experience the Top Three Fairs for Fmailies from our hotel in Ogunquit, Maine

The Farmington Fair is held in Franklin County Maine just a couple hours away from our hotel in Ogunquit Maine.  Take in the views of September in Maine as you head off the coast and experience the natural beauty of central Maine.  Filled with 175 years of traditions for your Maine family vacation the kids are sure to love the rides, barnyard animals, Kid’s Pedal Tractor Pull and the dog show.  The whole family will enjoy the Demolition Derby, Miss Farmington Fair Pageant, live music, Races, maple syrup demonstrations and so much more.  The fair is held Sunday, September 20, 2015 through Saturday, September 26, 2015.

Maine’s Common Ground Fair is always fun and the perfect stop on your travels from our hotel in Ogunquit to Acadia National Park.  Hosted by the Maine Organic Farmers Association the Common Ground Fair is a celebration of rural life with Maine-Organic foods, crafts and livestock.  Held on the last weekend of September the timing is perfect for your Maine family vacation and an escape to our hotel in Ogunquit Maine to experience the beauty of the Southern Maine coast and relax before trekking north to Unity Maine.  In addition to the traditional Fair activities the Common Ground fair features Native American Games, Honeybee, Canning, Dog Sled and Foraging demonstrations to name a few.

Many guests that choose to visit out hotel in Ogunquit often take a day to explore the beauty of Portland and enjoy the renowned culinary skills of Maine’s largest city.  The Cumberland County fair is located just few minutes from Portland, Maine and offers 147 years of agricultural traditions for your Maine family vacation.  With Maine’s ultimate yard sale, daily horse racing and the annual gourd weigh off its sure to be fun for the whole family!  

September 14, 2015

The story behind Laudholm Farm Near Our Hotel in Ogunquit

Laudholm Farm, Maine
Laudholm Farm, Maine

Laudholm Farm was first settled in 1643. For more than three centuries, the land held an agricultural farm supporting the town of Wells Maine with milk, cream, butter, eggs and roasting hens to name a few of the local goodies produced here.  In its day Laudholm Farm was the largest and most progressive saltwater farm in all of York County and even shipped goods weekly to Boston.  Now the headquarters for the Wells Reserve, the historic farm is part of over 2,200 acres of protected land with a mission to preserve and protect the natural beauty of Maine. 

Each September Laudholm Farm holds two favorite festivals which have become traditions for many guests visiting our Ogunquit hotel.  It starts with their 28th Nature Craft Festival featuring over 100 artisans exhibiting their products, music, food and a whole lot of fun held on September 12th and 13th.  On September 26th their 13th Punkinfiddle Family Festival is held with traditional crafts, hands on learning, lively music, old-fashioned games, farm animals and fun for the whole family!

At our Ogunquit hotel we don’t miss a beat our dedicated staff is out exploring all the fun things for your family to enjoy in the area to ensure you get the most out of your Maine Vacation.  We’re here year round to share it all and here are a few stories from our staff working hard to make sure you have a great stay:

Liz at the front desk was assisting a guest with planning some fun activities around our hotel in Ogunquit.  Once they had decided upon the best option for their family the mother inquired where she could get some Happy Birthday Balloons for her daughter’s upcoming birthday.  Liz assured her not to worry and stated she would take care of it all from picking them up to setting them up in the room on her special day!

Hannah was assisting a guest at the front desk when he inquired where he could print a document.  She explained the location of the guest computer and asked what he was looking to print.  As he was looking for directions to New York she offered to take care of that for him and had the directions ready in seconds.

September 07, 2015

Five Tips on Flying a Kite this Capriccio in Ogunquit

Ogunquit, Maine Festival of Kites
Ogunquit, Maine Festival of Kites

As the summer season begins to fade into fall Ogunquit presents a final beach day celebration for your Maine family vacation.  Each year patrons head to Ogunquit Beach for the Annual Capriccio Celebration to take in the views of the most beautiful place by the sea paired with the stunning sight of hundreds of kites dancing along the sky.  This year we bring you Five Tips to Fly a Kite on your Family vacation in Ogunquit Maine!

#1 Where to get a Kite? If you don’t have your own kite to bring along don’t worry at Crickets Corner in Ogunquit you’re sure to find the perfect match for your family

#2 Remember to Stand with your back to the wind and hold the kite in front of you

#3 Run along the miles of white sandy beach while allowing some of the string go as the kite soars in the sky (on a day where the wind is strong have a partner stand 50 feet away and launch the kite while you pull the string)

#4 Space, with a 7 miles stretch of beach your family should have plenty of space for kite flying but be sure you’re far enough away from others so the kites don’t tangle

#5 Have Fun after all you are in vacationland!

At our hotel in Ogunquit we’re here to ensure your Maine family vacation is full of fun, our staff is always ready to help here are a few of their stories from just this week:

Lanzel in our Pub was getting ready to head home for the day when a few guests stopped in hoping we could still cook up some dinner even though it was after hours.  They explained they were headed to the play shortly and hoped for a quick bit right on site.  Lanzel happily put on his apron and whipped up some delicious Meadowmere Burgers!

Liz at the front desk was assisting a guest with fun activities for families with teenagers.  At our Ogunquit Hotel there are so many fun ways to keep the whole family entertained.  As Liz was discussing the Paddleboarding Lessons offered at Ogunquit Beach the guest quickly chimed in stating that would be a perfect adventure!  Liz called LiquidDreams to book the activity.

September 04, 2015

Ogunquit Maine's Capriccio Festival of the Arts

Ogunquit's Festival of Kites
Ogunquit's Festival of Kites

September offers an amazing opportunity for you to experience the most beautiful place by the sea paired with the Capriccio Festival of the Arts.  For generations Ogunquit Maine has been home to artists from all walks of life. The breathtaking views, peaceful setting and charm of our seaside village naturally creates inspiration for everything from sculpture to painting.  It’s no wonder the Annual Festival of the Arts has been a success for the past 24 years.  We are all excited to welcome back the town-wide Ogunquit Festival for its 25th anniversary in 2015.

With the support of the Ogunquit Performing Arts, local churches, art galleries and many other organizations and businesses in town the event will boast concerts, new exhibits and receptions, historical look-backs, special tours and the festival of kites along Ogunquit beach.  The festival begins just steps from our Ogunquit hotel with a Labor Day Concert featuring various Artists on Sunday, September 6th at 7:00pm at the Ogunquit Baptist Church on Shore Road. 

The following weekend begins with a visit from Tim Sample – Maine’s Native Humorist on Friday Night at the Dunaway Center in Ogunquit.  Saturday kicks off with the Festival of Kites at Ogunquit Beach featuring professional demonstrations, kite decorating for the kids and of course filling the sky with loads of kites.  The Ogunquit Heritage Museum offers Afternoon Tea following the Festival of Kites enjoy a taste of history with a special selection of teas, cakes and sandwiches in Ogunquit’s historic tearoom.  Then head back to our Ogunquit Hotel for a nap or a dip in the Roman Spa before enjoying the Gala Reception at the Barn Gallery as they open their fall exhibitions finish the evening with Grammy Award winning Jazz Pianist Paul Sullivan for an evening of music by the sea.  

The Ogunquit Playhouse joins in Tuesday, September 15th with discounted pricing for the anticipated “Million Dollar Quartet” at America’s foremost summer theatre.  The Tony Award-winning Broadway musical inspired by the recording session that brought rock’n’roll icons Elvis Presley, Johnny cash, Jerry Lee Lewis and Carl Perkins together for the first and only time is sure to be an unforgettable performance by the Ogunquit Playhouse.

Thursday, September 17 brings you back to old days with Harry Langdon Silent Comedy at the historic Leavitt Theatre in the heart of Ogunquit.  This silent film features the acclaimed comedic style of Harry Langdon.  Enjoy discount pricing off admission to the Ogunquit Museum of American Art on Saturday with breathtaking views of the Atlantic Ocean, Maine’s Rocky Coast and the beautiful gardens the OMAA features exhibits such as Winslow Homer’s Civil War, Todd Webb: Georgia O’Keeffe & the American West and many masterpieces of their permanent collections.

Capriccio Festival of the Arts ends with Open House at the Galleries Saturday, September 19th.  Visit any Ogunquit Art Gallery and pick up a tour map pointing out all the wonderful art Galleries in town offing a special Capriccio welcome and an array of masterpieces from painting to sculpture.

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