Meadowmere Resort

Construction near our Ogunquit hotel: How to Plan for Good Customer Service

Rt1logoAs our fellow hoteliers at Opus Hotel wrote, a hotel cannot simply play dumb and say “what construction?” to guests when it is obvious that a major undertaking is going on. A hotel has an expectation of comfort and for the construction in Ogunquit, it was important to plan for good customer service at our hotel. We fully expect the beautification of Ogunquit to be a challenge to manage –However through proactive communication and planning, we know that this construction activity will be a chance for our hotel’s customer service to shine.

Unlike Opus Hotel, our Ogunquit hotel does not run the risk of sending guests fleeing to competitors – everyone in Ogunquit is in the same boat. However, there are serious concerns that many guests might simply skip their annual – and in some cases monthly – visit to us. But the only option is to be upfront with our customers, knowing that they would never believe we were caught off guard. And really, with a major construction project, who is going to believe that over the course of months? Maybe a hotel can pull off the deer in the head lights for the first week, but once the jack hammers and trucks are rolling, no guest is going to be fooled. Management only has so much wiggle room to feign shock, as though a multi-million dollar town wide investment just popped up overnight.

Often complaints are handled in the only way hotels know how: with discounting/freebies. If the guest is mildly irritated, he or she might get an apology and a head nod. Clearly ticked off? Maybe 10% off last night’s room charge. Having a temper tantrum in the lobby? An escort off property by management or worse, the Ogunquit PD.

Well, our friends at Opus inspired us to think about long- and short-term interests. Rather than approach the Ogunquit Beautification construction like an unspeakable secret, we would embrace the challenge and communicate with guests. To be honest, this seems a little terrifying. What if guests assume that construction is only near the Meadowmere and book at other hotels?

But the alternative to telling the truth seems even more terrifying. There really isn’t a way to maintain guest satisfaction with dump trucks, paving, bridge repairs and more all about town unless one is fair and upfront.  We decided to take the (only slightly) less scary route of telling guests in advance. Several times. And maintaining that communication throughout the project.  If our motto is family serving family, well, it just made sense.

Yes, we are giving prospective guests and visitors a reason to stay elsewhere. Our hotel will not necessarily be a part of the construction site for very long, and there will even be a suspension of majorly intrusive activity from end of June til Labor Day. Why potentially upset all guests when perhaps none would be disturbed?

Because we feel to avoid the issue is to not respect our guests. Many might arrive and try to suffer in silence – only to never return not only to our Ogunquit hotel, but to the town.

In following the Opus experience, hotel guests are more understanding—and surprisingly accepting—when communication is proactive and sincere. We want to avoid the unpleasant surprise of construction. So our hotel is communicating the following steps:

  • Telling the guest about the construction activity at the time of reservation
  • Placing a notice and helpful directions on our website and in confirmation letters
  • Providing additional detail on where to find updates and alternative directions in a separate letter
  • Keeping guests informed by placing information in guestrooms
  • Inviting guests to contact the front desk if they have concerns

And finally, as the General Manager at Opus said, do everything possible to address concerns—including, if necessary, letting the business walk. In the long run, the hotel will be better off. With larger construction projects we won’t be able to please everyone and sometimes all that can be done is to offer sincere apologies. We know that despite our best efforts, guests may fall through the cracks. We hope that our earnest efforts to be transparent will be rewarded with honest understanding.

We know that communicating such an important project in advance of a vacation can help guests better prepare.  Along with the Ogunquit Chamber, Town of Ogunquit, residents and business owners, we have worked diligently to help our village remain open for business. All we can do is kindly ask for patience and understanding.

Our hotel rolled up its sleeves, mapped out a plan, did our homework to find best practices and we invite you to be our guest and enjoy this adventure together. And hope you will support our local businesses and the Meadowmere Resort during the beautification of Ogunquit.

To learn more about Ogunquit's Project on Facebook: Facebook/OgunquitProject

Rt1rendition

 

July 30, 2015

Best Maine Lobster Dishes : Top Three Lobster Recipes from Ogunquit Maine

Maine Lobster Pizza
Maine Lobster Pizza

Lobster, Lobster, Lobster.  Generally the first question we get from guests is “where do the locals go for lobster”?  But there are so many great restaurants and different ways lobster they prepare it in Ogunquit Maine.  And although three doesn’t come close to the variety of delicious dishes containing lobster – we thought we’d share our favorites for each meal.

Breakfast

Bintliffs is located just north of Ogunquit center and features their signature Maine Lobster Benedict with market fresh native lobster served on English muffin halves and topped with two poached eggs and hollandaise sauce.  The perfect start to any day in Ogunquit Maine!

Lunch

CornerStone located in the heart of Ogunquit Village offers a Cold Picked Lobster Pizza.  Their play on a “lobster roll’ turned pizza featuring tarragon-sherry ricotta, mozzarella-provolone blend finished with chilled Maine lobster salad and lemon aioli Gluten free dough is also available

Dinner

The Ogunquit Lobster Pound is located just north of Ogunquit Center and features Hot Boiled Maine Lobster in a friendly Down East comfortable atmosphere.  Phantom Gourmet named them “best boiled lobster” in New England.  The lobster is boiled to perfect in Ogunquit River sea water.

At our hotel in Ogunquit Maine we’re always looking for ways to make your stay one to remember.  Here are a few stories from just this week:

Crystal, a member of our housekeeping team, was cleaning the fitness center when she noticed a guest was having difficulty with the soda machine.  She asked if she could be of assistance and was told the machine didn’t seem to be working.  She told the guest she would fix it and to go ahead and start their work out.  After fixing the machine she delivered a bottle of water to the guest.

Michelle on our Sales Team quickly realized that the Group Leader had a rough day.  They had discussed the bottle of wine the guest had in her suitcase for when the day was over and while the group was out to dinner a wine glass and plate of cheese and crackers was placed in the Group Leaders room along with a note to enjoy her free time.

July 27, 2015

Top Five Family Adventures at our hotel in Ogunquit, Maine

Maine Family Adventure
Maine Family Adventure

Family vacations in Ogunquit Maine have long been a July tradition at our Maine beach resort.  Within walking distance to Ogunquit Beach, Marginal Way, Perkins Cove and the Village of Ogunquit guests enjoy a great location combined with state of the art amenities.  Our Maine family resort offers all you need to keep the kids occupied the whole week with movie showings three times a day, game room, indoor & outdoor pools and Jacuzzi’s and lunch served right on site all you need is right at your finger tips.

Southern Maine has a lot to offer and our family resort provides the perfect starting point to 2015’s Top 5 Family Adventures.

York Wild Animal Kingdom - York, ME (4.6 miles) Steps from York Beach there is something for each member of the family.  The zoo features animals from around the world, Live interactions with Duck Feeding, Petting Zoo, the Deer encounter and Animal Presentations.  The Butterfly kingdom boasts 5,500 square feet where butterflies fly freely.  As well as an amusement park featuring miniature golf, batting cages, rides and games.

Take Flight Adventures – Kittery, ME (10.5 miles)  Maine’s largest high ropes challenge course and the first Seacoast Adventure Zip Tour.  This challenge course has over 60 activities and elements and two different Zip Tours to take your family on a high flying adventure through the Maine trees!  Family Discounts are available and children must be a minimum of 48'' tall and weigh at least 50lbs.  After a day full of aeriel adventure head inside and watch the slide show of the day to see your family in action!

Fun Town Splash Town USA – Saco, ME (23 miles) Southern Maine's Amusement Park features Maine's only wooden roller coaster, Excalibur, and New England's longest and tallest log flume, Thunder Falls for the thrill seekers in the family the 220 foot drop tower, Dragon's Decent is a must.  With Splash Town right next door, family pricing and a large variety of rides, activities, games and food your family is sure to ensure this Maine Adventure!

Old Orchard Beach & Palace Playland (28.5 miles) Set in the heart of Old Orchard Beach featuring the famous Pier Fries is Palace Playland.  The kids will love the carousel, convoy, dizzy dragon and many more family friendly rides.  This playland also features one of the largest arcades in New England holding more than 200 games and attractions.  Take in the views of Old Orchard Beach as you ride the Ferris Wheel or watch the firework display Thursday nights all summer long!

Summit Adventures – South Portland, ME (34 miles) Right at the Maine Mall is the extreme adventure center - Summit Adventures.  Featuring extreme family entertainment with a collection of sports simulators to offer a new activity for mall goers and adventure seekers.  With Rock Climbing, Laser Tag, Human Hamster Balls, Spooky Golf, Wrecking Ball and the Sweeper there is something for everyone in the family.

July 23, 2015

Splash into Family Fun : Ten Water Tips from Our Ogunquit Maine Hotel

Splash into Ogunquit
Splash into Ogunquit

Family vacations in Ogunquit Maine tend to include more than a few hours pool side at our hotel in Ogunquit Maine.  Here at the most beautiful place by the sea there are countless ways for your family to enjoy the water.  Check out these TOP 10 Water Tips to ensure your family is entertained all summer long:

1.  Check into the Meadowmere Resort and soak up the sun with our pool side service while the kids swim around the Indoor pool, Outdoor Pool or one of a kind Roman Spa.

2.  Head down to Ogunquit, Beach to jump the waves with the whole family.

3. Take a drive to Drakes Island – you’re sure to find the best rocks for your family rock skipping contest.

4. Rent some boogie boards right at the beach and rides some waves.

5. Relax on the Beach on Ogunquit River while the kids search for sea creatures such as mussels, crabs and snails.

6. Wait for low tide at the Beach on Ogunquit River to see who can swim to the sand bar first.

7. Cruise aboard the Finest Kind to view the sights by the sea and experience the art of lobstering.

8. Take a family surfing lesson from Liquid Dreams.

9. Rent Kayaks and explore the estuaries.

10. Sign the kids up at the Wells Reserve for their Stream Scientists day camp to discover the vast aquatic life in Maine!

At our hotel in Ogunquit we’re hard at work ensuring your Maine family vacation is one to remember – here are a few stories from staff members who have done just that:

One of our Housekeeper’s noticed a guest at breakfast preferred sweet n low with her coffee and made sure there were extra packets in her room for the in room coffee maker.

Richard just joined us a few months ago in the West Meadow Pub, as he was chatting with our guests enjoying their cocktails he learned the whole family was here celebrating a 50th Anniversary!  He got a plate of Cabbot Cheese and cracker,  a few complimentary glasses of wine and delivered it as a gift.

July 17, 2015

Ten Ways to Eat a Lobster like a Maine-ah in Ogunquit Maine

Maine Lobster
Maine Lobster

At our hotel in Ogunquit Maine we know the best ways for our guests to enjoy a genuine Maine lobster.  Whether you’ve joined us before or have never stepped foot in the state Maine we’re sure you can find the best lobster meal to fit your palette.  With lobstermen heading out to pull traps from Perkins Cove daily, Ogunquit Maine provides the perfect place to munch on the freshest Maine Lobster – just like a Maine-ah.  Here are our Ten Ways to Eat a Lobster from Ogunquit Maine.

  1. Baked Lobster - Barnacle Billy’s Ect. Located in Perkins Cove Ogunquit Maine enjoy views of the lobstering boats with Baked Stuffed Lobster uniquely cooked to ensure moist lobster meat and stuffed with “Barnacle Bunny’s” special lobster meat stuffing.  A favorite Ogunquit Restaurant for the Bush families Maine getaway

  2. Lobster RavioliBintliffs Ogunquit restaurant features the perfect start to your meal with their Lobster Ravioli poached and finished with sherry, fresh cream, capers and black pepper.  Executive Chef and co-owner Norm Hebert’s expertise from Johnson and Whales brings the freshest ingredients in presenting  traditional New England Cuisine.

  3. Lobster - Seafood RisottoRoberto’s offers a traditional fine Italian Ogunquit Restaurant taking pride in the best ingredients from Southern Maine.  Their Seafood Risotto features a classic risotto combined with Maine Lobster meat, Jumbo Shrimp and fresh sea scallops for a delicious and rich entrée.

  4. Traditional Boiled Lobster – The Ogunquit Lobster Pound is located just north of Ogunquit Center and features Hot Boiled Maine Lobster in a friendly Down East comfortable atmosphere.  Phantom Gourmet named them “best boiled lobster” in New England.  The lobster is boiled to perfect in Ogunquit River sea water.

  5. Lobster Mac & CheeseMC Perkins Cove located in Perkins Cove this Ogunquit restaurant offers spectacular ocean views and contemporary American food created by James Bear Award winning chefs, Mark Gaier and Clark Frasier.  Their Lobster Mac & Cheese is topped with herb bread crumbs.

  6. Maine Lobster RollWest Meadow Pub at Meadowmere Resort provides a cozy atmosphere steps from your room.  The perfect spot to enjoy a traditional Maine Lobster!

  7. Lobster BisqueClay Hill Farm is a unique restaurant in Ogunquit set amidst a bird sanctuary and wild life refuge your evening out can include a stroll along the wooded trails in hopes to spot Maine’s wildlife.  After working up an appetite be sure to try their award winning Lobster Bisque (including real Lobster Meat).

  8. Lobster BurritoHooks Bar & Grille is Ogunquit’s newest dining destination featuring Baja inspired cuisine on the coast of Maine!  No where else in Ogunquit will you find a Maine Lobster Burrito served with yellow rice, black beans, lettuce, cheese, guacamole, corn salsa and spicy salsa verde wrapped in a 12’’ flour tortilla.

  9. Surf & TurfBeachfire Bar & Grille offers a crackling fire steps from the beach!  Their house specialty of Stake and Lobster includes a 10 oz sirloin grilled how you like it paired with butter poached lobster.  Enjoy a great meal before heading out to the patio for a Maine beachfire.

  10. Lobster - Seafood Chowder – Jonathan’s Restaurant Ogunquit steps from your hotel room features casual fine dining, exquisite gardens and local artwork.  The Seafood Chowder is a Maine-ahs homemade recipe filled with fresh scallops, lobster, shrimp, potatoes and bacon in a rich and creamy broth.

Stop by Ogunquit Maine this summer where you are sure to find the very best Maine Lobster prepared how you like it!

July 16, 2015

Birding Tips from our Eco Hotel : How to Find the Best Birdng in Ogunquit Maine

Birding in Maine
Birding in Maine

At our hotel in Ogunquit Maine we pride ourselves on our commitment to the environment.  With solar panels, salt water pool filtrations and tons of recycling we do our best to ensure the natural beauty of Ogunquit is here for generations to come. 

Birdlife is a big part of that natural beauty and here are a few tips on how you can enjoy the melody of Maine’s birds:

  1. Step outside – year round the Meadowmere resort is home to Chickadee’s, Robins, Cardinals and more just steps from your room!
  2. Eat Well – Down the street is Clay Hill Farm Ogunquit Maine’s only bird sanctuary enjoy the sites of countless species of birds while enjoying a delicious meal.
  3. Take a Hike – Mt. Agamenticus is Maine Audubons top spot for birding in Southern Maine with deciduous forest, pocket wetlands and upland passerines the variety doesn’t get much better than this.  Sightings of migrating hawks and bald eagles are common.

As you relax on your Ogunquit Maine vacation watch and listen for Maines summer bird songs.  We’re always here to ensure your stay is one to remember here are a few of our stories from just this week:

Lorraine was finishing up after breakfast when a first time guest popped in, noticing the pub was closed they apologized but before they got to the door Lorraine stopped them and asked how she could help.  They let her know that they slept in and didn’t realize they missed breakfast.  She went out back and made a few plates of our homemade pastries and fresh fruit for our guests to enjoy.

A return guest had mentioned in the past that Pistachio Ice Cream was her favorite and becoming more and more difficult to find in stores.  Knowing Barnacle Billy’s offers some great ice cream and countless flavors - Michelle stopped into Perkins Cove prior to the guest arrival to surprise them with a cup of fresh pistachio ice cream placed in their room freezer.

July 15, 2015

Tips on Planning a Rustic Maine Wedding In Ogunquit at the Meadowmere Resort

JfrgoatsMost people know Maine as Vacationland. However it is also a beautiful destination for a rustic wedding.

KnotTurns out, 2015 is the Year of the Wild West Wedding according to the Knot. Think leather, wildflowers and even cowhide. Well, partners-to-be, that may be all fine and dandy for your inner cowboy and cowgirl. But what if packin’ up the ranch of bridesmaids just isn’t in the budget? And what if you’d like a rustic farm feel, but without tumbleweeds?

Howdy! Welcome to Southern Maine. Home of Rustic yet Refined (at least enough to wear white and have no worries on cow pies. Look it up if you need to.)

Meadowmere’s Tips on Planning a Rustic Maine Wedding In Ogunquit

Time to make your rustic wedding dream come true – complete with a ride into the sunset. Hi-Ho Silver! Here are some tips on how to plan a Wild West Wedding in Maine.

Wedding Venue: A place to kick up those heels – or kick them off.

CHFredbarnAhh, the romantic smell of Maine Pine and a farm setting. Consider such options as Clay Hill Farm and Josias River Farm (yes, both have the barn).  Both are minutes from your wedding block at the Meadowmere Resort. At Clay Hill Farm, a big red barn is steps from a dance floor and you are surrounded by Maine woods. But it’s still high heel friendly and ready for a few western touches such as banded napkin rings and craft beer.

And if you’d rather a more remote, quaint barn feel complete with goats, Josias River Farm is warm and friendly. You can design the décor with Black Tie Company to have just the right amount of cowhide and lace.

Wedding Venue Want: Music – Country Music that is.

Jerks of Grass - The Jerks of Grass are Portland Maine bluegrass royalty, having been voted Portland’s best roots and acoustic act seven times. It’s high-energy and the four person band gathers around one mic to give you that real deal bluegrass feel.

Tricky Britches - These group is young and making waves in the Maine bluegrass scene.  Don’t let their age  scare your pony - the Tricky Britches are professionals all the way. A stompin’ good beat – and a darn tootin’ good price.

Wedding Beverages: Wet Your Whistle

CrvodkaWe’re not recommending any bathtub gin or cowboy grain alcohol here. It is a day to remember after all. So saddle up to the bar with a copper tin cup and fill it with down home Maine Craft Beer from SOME brewers, Tributary  or Theory Brewing. All locally made.

Course a good cowboy - or girl – has something on hand that’s a little stiffer. Lasso up some Cold River Vodka and Gin or have that bluegrass playin’ while you enjoy some of Sweetgrass’s spirits. Maine may be East, but a thirst as big as the west can be fixed with Maine Made whistle wetters.

Wedding Want: A home near the range

Finally, you need a hotel that is close to the chuck wagon (that’s cowboy for where you ate) and stuff for all the little buckaroos to enjoy too. The Meadowmere Resort is cozy and comfortable and while we would ask that your leave your ponies at home, we’d certainly be happy to provide your wedding block in Ogunquit for when your guests are ready to take their boots off.

Our Ogunquit hotel is close to the venues mentioned – just in case some of your guests like the theme of wild west but would much prefer modern comforts for sleeping. And no need to cowboy shower in the morning.

BridalcowgirlAnd what about that ride off into the sunset? Take your pick – saddle up with Carousel Horse Farm or ride behind with Rockin’ Horse Stables.

Yee-haw!

July 09, 2015

Southern Maine’s Top Biking Trails : Summer Outdoor Cycling Fun

Southern Maine Bike Trails
Southern Maine Bike Trails

At the most beautiful place by the sea there are countless ways to take in Maine's natural beauty.  With our Summer Strength challenge we point out Southern Maine's Top Biking Trails offering something for every skill level.  We hope to see you as you join us to take ride along these trails, be sure to stop into the front desk at our hotel in Ogunquit and let us know how much you enjoyed them!

1. Mount Agamenticus is well known for its unique trail systems throughout the 10,000 acre conservation.  This is a one stop shop for all skill levels with trails for the easy ride, moderate ride and challenging bike ride.  As Maine's southernmost mountain biking area offering views of the Maine woods, ponds and beautiful stonewalls.  When your finished exploring the trails on your bike stop at the peak for a picnic lunch and take in the panoramic views as you relax.

2. Edmund L Smith Preserve Located just North of us in Kennebunkport Maine this is the largest land holding of the Kennebunk Conservation Trust with 10 miles of trails welcome to bikers and hikers along Maine's Coast.

3. Sea Road Preserve located in Kennebunk Maine offers 13 acres through the Bridal Path and Rachel Carson Wildlife Refuge.  The Bridal Path follows an old, turn of the century train bed and offers scenic views of the Mousam River

At our hotel in Ogunquit, Maine we are here to ensure your Maine vacation is one you'll never forget.  Here are a few stories from just this week:

Whitney was at the front desk when a guest stopped in to check into our hotel.  Although the guest had been here before she wasn't quite sure how to find her way around, Whitney offered to bring her luggage up to the room and show her around to all of the amenities to make sure she didn't miss a thing on her Maine vacation!

A long time guest was joining us in the West Meadow Pub for some New England IPA one of our seasoned employees recognized them.  She noticed the guest and welcomed them back and took a bit of time to catch up with them.  After visiting with the guests she ensured the tab for the beers were picked up by the hotel as a welcome back gift.

July 06, 2015

Eco Friendly Sun Care Tips: How to Best Enjoy Ogunquit Beach This Summer

Ogunquit Maine Summer Sun
Ogunquit Maine Summer Sun

Summer is here and our Eco-Friendly Maine hotel is here to make sure your family is ready to safely enjoy the summer sun!   

Each summer thousands of visitors join us at the most beautiful place by the sea to enjoy the summer sun along Maine’s Coast.  With attractions like the Marginal Way, Ogunquit Beach, Perkins Cove and a quaint village for shopping our guests spend most of their vacation outdoors.  Although the sun’s rays are great for Vitamin D and we all want a healthy tan this time of the year, we know that over time too much ultraviolet light can really damage our skin.

So how do you enjoy the summer sun while keeping your family safe?  Our commitment to providing an Eco-Friendly Maine hotel was a natural extension of taking good care of our guests.   To ensure you’re in good hands we’ve done a little research and bring tips for a Maine Vacation that is healthy, safe and Eco-Friendly here’s what we found.

Plan your day around the sun – here in Ogunquit, Maine the early bird sure gets the worm and getting to the beach early not only allows you to avoid crowds but it’s also the best time to take in the summer sun with a lower UV index.  By noon when the UV Rays are strongest you’ll be ready to break for lunch - head to Perkins Cove and take in the breathtaking views from inside one of the great restaurants.

Bring Shade – at our Eco-Friendly Maine hotel we recommend our guests walk to Ogunquit Beach.  It’s a great way to get to know the village, only takes 15 minutes and sure is cheaper than paying to park.  Stop by the hotel front desk and ask our friendly staff for a wagon to load up your gear – if you forgot the beach umbrella we can even give you tips on where to rent on right at the beach!

Don’t Burn – there is nothing worse than a bad sunburn during your vacation to Ogunquit Maine!   Be sure to always wear sun protection when you are out in the hot summer sun, the Environmental Working Group (ewg) has done a lot of research on healthy sunscreens  and even offer the “Hall of Shame” (a list of brands to stay away from).  At our Eco-Friendly hotel in Maine we were proud to see that our favorite New England Sunscreen Brands made the approved lists with the lowest hazard and best scores available through ewg.

Burt’s Bees was founded in Dover-Foxcroft, ME.  Their Baby Bee Sunscreen Stick is natural, fragrance-free and non-greasy.  It’s protection from the sun’s harmful rays is safe for your little ones delicate skin.

Badger Healthy Body Care was founded in Gilsum, New Hampshire and is highly rated as a top pick for eco-friendly and healthy sunscreens.  Their products are available in non-scented or Lavender scented, offer broad spectrum protections from UVA and UVB rays, water resistant, biodegradable and contain antioxidants from seabuckthorn and sunflower making them a great choice for your skin.

Enjoy these useful tips as you soak up the sun safely this year during your summer celebration in Ogunquit Maine!

July 02, 2015

Ogunquit Fourth of July Fireworks : Great Restaurants and Activities for the Holiday

Fourth of July in Ogunquit
Fourth of July in Ogunquit

The Ogunquit Chamber of commerce has been hard at work once again to ensure the this year's Ogunquit Fourth of July Fireworks are better than ever before.  The planning started months and months ago with a raffle to support this Annual Event and the Holiday Celebration in Ogunquit, Maine.

Many visitors to Ogunquit during the early part of this year purchased raffle tickets to win a luxury vacation at the Meadowmere Resort.  This three night stay for two guests includes the following activities from Ogunquits favorite businesses:

Gypsy Sweethearts located in the center of Ogunquit Village donated a dinner for Two featuring international choices and great choices for vegetarian and gluten free diners.

Lunch for two at CornerStone located in the heart of Ogunquit guests enjoy Artisan Pizza and craft beer that's hard to find anywhere else!

The Ogunquit Playhouse Donated two tickets to one of their shows.  The legacy of America's foremost Summer theatre with fantastic productions year after year and stars like Sally Struthers with amazing performances.

Links at Outlook Farm offers a unique golf experience with undulating bent grass fairways and greens surrounded by rolling dunes and scattered sand bunkers along the 140-acre course.  The lucky winner of the raffle to support Ogunquit's fourth of July fireworks can enjoy a round of golf for two including a cart.

Your Body Works massage and day spa also donated spa treatments for this cause.  A favorite spa choice for guests of the Meadowmere year after year.

The raffle to support Ogunquit Fireworks teamed with the local businesses making donations of goods and money allows for another great year of fireworks at Ogunquit Beach.

Here in Ogunquit Maine you can trust you are in good hands with our Maine hospitality here are a few stories from just this week:

A guest was joining us and let us know she wasn't feeling well.  After inquiring what was wrong one of our friendly staff members stopped a store in Ogunquit Village to get the guest a bit of alkaseltzer to ensure nothing stood in the way of her vacation at the Meadowmere!

Our front desk agent Liz was at the front desk when a guest stopped by and told her that he tried to hike MT. A but got lost.  She quickly pulled up directions to ensure he could enjoy Southern Maine's highest point and the breathtaking views.

 

June 29, 2015

Unexpected Guests: What do you do when a meeting crasher come to Maine?

WedcrashAfter all that planning and double checking registrations, you are at your meeting and a VP just came up to tell you that he just met Bob at the bar and can’t place him in the company. As you glance over, you realize why. It’s because Bob is a meeting crasher.  Heck, he’s even gotten ahold of those official drink vouchers you created.

Maybe it’s because us Mainers feel like we know all our neighbors. Maybe it’s because there just aren’t that many of us in a big state. Maye it’s because at the Meadowmere, we like to keep our meeting service personal and focused. Whatever the reason, meeting crashing thankfully is not too much of a concern when planning an event in Ogunquit Maine at our hotel.  However, a whole movie was made about wedding crashing, so event crashing can happen and when it does, the experience is frustrating for you as an event planner.

Just how do the Bobs of the world get in anyway? Often enough, event venues are so large that they have multiple companies floating between meeting spaces, multiple entrances into those meeting spaces and well, just too many activities going on at once.

It is easier for a local rep to get wind of a conference and head on over to make a few connections with so many folks wandering around. While occasionally our Ogunquit hotel may have more than one group joining us, the event space is often limited to one corporate event. Meaning there are far less ways to blend in. Also, we have a wonderful reception/entrance to our event space – with large fieldstone fireplace, gorgeous art and host stand. All of which means that a crasher to your meeting in Maine would have to check with the office to figure out where your meeting is. And also means we are close by to help with any unfamiliar faces.

Jonathan-s-restaurant
Jonathan's Entrance

But let’s say you booked that large venue and now are having that dreaded conversation with a company VP about Bob. Now what do you do? Here are a few tips on how to deal with meeting crashers:

 

  • Make them part of the crowd. If the badge isn’t one of the one you created, have the ‘FlexPass’ option you can approach your crasher with. Let them know you are thrilled to see/meet them and since they were not registered, let’s take a second to take care of that with our Limited Access pass. Make this a reduced price point that clear offers the things – like cocktail hours – that your crasher is there for. Hey, if you can’t beat ‘em, have them join.
  • Make your networking parts a premium. Or you could take the opposite approach: Bundle together the events that the crashers come for – mixers, parties, tastings – and make it a premium for access. That way when you approach with the price tag in hand, the crasher gets the point – pay to play or leave the sandbox. Sometimes the price alone deters the Bobs of the world
  • Take that Site Visit / FAM. This way you can set up your networking portions in rooms that do not have multiple entrances and have a visual ahead of time on what the layout should be. So if a surprise table or display pops up, you got it covered.
  • Communicate with the onsite event team. If such a thing was a concern at our small meetings venue, you can let our team at Jonathan’s know if you have had crashers in the past and how we can help. We are here to assist you and make your event a success. Let us have that awkward conversation for you.
  • Security. It’s an obnoxious thought to have to hire security but if you want the hotel and event team to focus just on service and you on the administration of the event, a security person may be your best bet. Just remember if you call them into action, stay a distance away and let them impersonally handle and remove the crasher.

Your event doesn’t have to be a Chris Brown concert to have crashers. But even if one does join in meeting, it can be addressed quickly and easily with a little advance planning.

Finally, to the Bobs of the worlds – as in literally those named Bob – we mean no harm. We love the name Bob.

Happy Meeting Planning!

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